Shipping Policy
Shipping Policy
1. Shipping Times
1.1 Order Processing
Once you place an order on Powerzhilian, our team starts processing it immediately. We aim to process all orders within 1 - 3 business days. During this time, we verify your payment, check product availability, and prepare your items for shipment. However, factors like high order volumes, payment verification issues, or weekends and holidays may slightly extend the processing time.
1.2 Transit Times
2. Shipping Methods
2.1 Standard Shipping
We offer standard shipping as our default option. This method is cost - effective and suitable for most orders. Standard shipping usually involves ground transportation for domestic orders and air - freight with standard delivery times for international orders. With standard shipping, you will receive a tracking number once your order is shipped, allowing you to monitor the progress of your package.
2.2 Express Shipping
For those who need their orders more urgently, we provide express shipping options. Express shipping typically reduces the transit time by 6 - 12 business days for international orders , depending on the destination. However, express shipping comes at an additional cost, which will be calculated and displayed during the checkout process.
3. Shipping Restrictions
3.1 Product - Specific Restrictions
Certain products may have shipping restrictions due to their nature. For example, items containing batteries (such as some electronic accessories) may be subject to special shipping regulations. Additionally, oversized or fragile items may require special handling and may not be eligible for all shipping methods. We will clearly indicate any product - specific shipping restrictions on the product page.
3.2 Destination - Specific Restrictions
We are unable to ship to some locations due to legal, logistical, or carrier - imposed restrictions. This may include certain remote areas, countries with trade embargoes, or regions with unstable postal services. During the checkout process, if your shipping address is in an area where we cannot ship, you will be notified, and you will need to select an alternative address or cancel your order.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the progress of your package on the website of our shipping carrier. For domestic orders, most carriers provide real - time tracking information, allowing you to see the exact location of your package at any given time. For international orders, the tracking information may be less detailed, especially during customs clearance, but you can still monitor the general progress of your shipment.
5. Delivery Issues
5.1 Non - Delivery
If you have not received your order within the estimated delivery time, please first check the tracking information to see if there are any delivery updates or issues. If the tracking information shows that the package has been delivered, but you have not received it, contact your local post office or shipping carrier to inquire about the delivery location. If the issue persists, contact our customer service team at service@powerzhilian.com, and we will assist you in resolving the problem.
5.2 Damaged or Incorrect Items
In the unlikely event that you receive a damaged item or an item that is not what you ordered, please contact us within 48 hours of receiving the package. Send an email to service@powerzhilian.com with a description of the problem and attach photos if possible. We will arrange for a replacement or a refund, depending on your preference and the nature of the issue.